Value Networks

 and the true nature of collaboration

   

Chapter 3: Mapping Examples and Results

 

 

Mapping Examples and Results

Brief examples of insights and results from value network mapping    

Examples included in this chapter:

 

Cisco Customer Support

Improving operations and improving strategic uses of customer feedback.

 

Journalism That Matters

An industry-level mapping exercise defining deep changes in journalism and publishing.

 

AgResearch

An exploration of how this government agency can more rapidly bring innovations from ideation to full commercialization.


Strategic Alliances

Mapping relationship building activities with key stakeholders for a technology company.

 

Technology Company Business Model

Fine tuning the business model and value flows for a new technology company.

 

Training Design and Evaluation

Eliminating a costly consulting role and embedding feedback into training delivery.
Mapping a business activity.
Also in this chapter - From The Future of Knowledge, Verna Allee, 2003:
Available as a PDF, the complete text of the Chapter Thirteen: Value Network Examples.

The examples in the chapter, all with updated maps, are:
Internet-Enabled Value Network
Cisco Systems Partner (including a new map)
S.A. Armstrong Company
Healthcare Helpline
York Hospital
eBay (including a new map)

  


An additional example is Technical Repair in Optimizing Value Flows in the Analysis Basics chapter.

 

More advanced and detailed cases are in the Selected Case Studies chapter.

 

 

  

TOP OF PAGE

Next page: Cisco Systems Customer Support